Case Analysis: Calling 911 Essay -- Case Study, Emergencies, Human Fa

1.What gentleman factors problems did you identify in the case carry?The branch human factors problem I identify is the sparking electric night-light. It is the cause of the recruit and thus it is definitely had the design problem from the aspect of human factor. side by side(p) is the design of installation of steel security bars at all(prenominal) and every window. Although the design of the steel security bars is to protect the residents of the house, it has a fatal disadvantage which is limited the escape natural action of the residents. The case study proposed a solution to it which is panic hardware. However, the house only installed one isthmus of panic hardware and this indicated another human factor problem that occurred in massting up the security system of the house. Moreover, the one and only set of panic hardware in the house was required to be pigeonhole harder for activation. This reflected poor human factor design of the panic hardware. Another human fa ctors problem that I identify in the case study is the miscommunication between the 911 operator and the heighten De purposement dispatcher and also between the Fire Department dispatcher with the nearby fire station unit. Although the operator sharp the address was No.9 to the dispatcher, the 911 operator missed the word avenue as part of the address when the operator was informing the Fire Department dispatcher the muddle of the fire incident. Moreover, due to the miscommunication between them, the rescue actions had delayed more than iv minutes. To make the mooring worse, the dispatcher sent wrong address, 3100 block of 9th roadway in his order to the nearby fire station for rescue action which should be 3102 block 9th Avenue. Besides the above problems, as written in the case study, the likene... ...can prevent the occurrence of accident. In addition, the pressure needed to detonate the set of panic hardware does not fit the emergency situation and the user too. It sho uld be easier and faster in activation as it is intentional for emergency escape plan.Last but not least, the city should cast off some effort in differentiate the street names to stay off the misunderstood or misinterpretation of the address which will cause latent failures. Works Citedwellness and Safety Executive. (2014a). HF in accident investigations. Retrieved from http//www.hse.gov.uk/humanfactors/topics/core2.pdfHealth and Safety Executive. (2014b). Identifying human failures. Retrieved from http//www.hse.gov.uk/humanfactors/topics/core3.pdfHealth and Safety Executive. (2014c). Safety critical communications. Retrieved from http//www.hse.gov.uk/humanfactors/topics/common3.pdf